[{"data":1,"prerenderedAt":987},["ShallowReactive",2],{"docsRouteMap":3,"faq-page":19,"faqs-list":39,"faqs-search":908},{"domain":4,"doc":8},{"NEXPAY":5,"NEXDESK":6,"GLOBITEX":7},"https:\u002F\u002Fstatic.paynexpay.com","https:\u002F\u002Fstatic.nexdesk.io","https:\u002F\u002Fstatic.globitex.com",{"NXP_BUSINESS_TERMS_CONDITIONS":9,"NXP_INDIVIDUALS_TERMS_CONDITIONS":10,"NXP_PRIVACY_POLICY":11,"NXP_COOKIE_POLICY":12,"LEAFLET_YOUR_RIGHTS_PAYMENTS_EU":13,"NXD_TERMS_CONDITIONS":14,"NXD_PRIVACY_POLICY":15,"NXD_SUSTAINABILITY_INDICATORS":16,"NXD_CLIENT_COMPLAINT_FORM":17,"NXD_CLIENT_COMPLAINT_HANDLING_POLICY":18},"\u002Fdocs\u002Fnexpay_business_tc.pdf","\u002Fdocs\u002Fnexpay_individuals_tc.pdf","\u002Fdocs\u002Fprivacy_policy.pdf","\u002Fdocs\u002Fcookie_policy.pdf","\u002Fdocs\u002Fleaflet_your_rights_payments_eu_en.pdf","\u002Fdocs\u002FT&C_NEXDESK_SIA.pdf","\u002Fdocs\u002FSIA_Nexdesk_Privacy%20policy.pdf","\u002Fdocs\u002FSustainability_indicators.pdf","\u002Fdocs\u002FClient_Complaint_form_Nexdesk_SIA.pdf","\u002Fdocs\u002FClient_Complaint_Handling_Policy_Nexdesk_SIA.pdf",{"id":20,"title":21,"body":22,"description":23,"extension":24,"meta":25,"navigation":26,"path":28,"seo":29,"stem":37,"__hash__":38},"faq\u002F10.faq.yml","FAQ - Frequently Asked Questions",null,"Frequently asked questions about the company, registration, payments, accounts, security and more.","yml",{},{"icon":27},"i-lucide-credit-card","\u002Ffaq",{"title":21,"description":23,"keywords":30},[31,32,33,34,35,36],"Nexpay FAQ","frequently asked questions","account registration","business account opening","payments questions","account security","10.faq","PLaLar0vQE4I9qs2yorcNP1wvgZL008Qd1Nxwvdk068",[40,61,79,154,223,238,273,306,321,339,354,383,409,427,468,486,575,599,617,635,653,668,683,720,773,788,832,873],{"id":41,"title":42,"body":43,"description":49,"extension":54,"meta":55,"navigation":56,"order":22,"path":57,"seo":58,"stem":59,"__hash__":60},"faqs\u002F10.faq\u002F1.general\u002F1.Is-Nexpay-a-licensed-company.md","Is Nexpay a licensed company?",{"type":44,"value":45,"toc":50},"minimark",[46],[47,48,49],"p",{},"Nexpay UAB (registration code 304708124) is an authorized Electronic Money Institution (EMI) holding a license from the Bank of Lithuania (license No. 18)",{"title":51,"searchDepth":52,"depth":52,"links":53},"",2,[],"md",{},true,"\u002Ffaq\u002Fgeneral\u002Fis-nexpay-a-licensed-company",{"title":42,"description":49},"10.faq\u002F1.general\u002F1.Is-Nexpay-a-licensed-company","a5jOWOs_E4vYXiEGIRx7i6DYASlu4x81NhcjTnT1I3A",{"id":62,"title":63,"body":64,"description":68,"extension":54,"meta":74,"navigation":56,"order":22,"path":75,"seo":76,"stem":77,"__hash__":78},"faqs\u002F10.faq\u002F1.general\u002F2.What-types-of-accounts-Nexpay-offers.md","What types of accounts Nexpay offers?",{"type":44,"value":65,"toc":72},[66,69],[47,67,68],{},"Nexpay services corporate clients only.",[47,70,71],{},"However, in exceptional cases a person can apply for individual account as well.",{"title":51,"searchDepth":52,"depth":52,"links":73},[],{},"\u002Ffaq\u002Fgeneral\u002Fwhat-types-of-accounts-nexpay-offers",{"title":63,"description":68},"10.faq\u002F1.general\u002F2.What-types-of-accounts-Nexpay-offers","L5dlX6MEJcRoj7XtMR1S8-p5-nW61TmR0LbfKi0BuWU",{"id":80,"title":81,"body":82,"description":86,"extension":54,"meta":149,"navigation":56,"order":22,"path":150,"seo":151,"stem":152,"__hash__":153},"faqs\u002F10.faq\u002F1.general\u002F3.Which-countries-does-Nexpay-work-with.md","Which countries does Nexpay work with?",{"type":44,"value":83,"toc":147},[84,87,93,96,101,104,109,112,117,120,125,128,133,136,141,144],[47,85,86],{},"If your company is incorporated in any of the countries listed below, you are eligible to apply for an account opening:",[47,88,89],{},[90,91,92],"strong",{},"Europe",[47,94,95],{},"Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Swedbank, Switzerland, Ukraine, United Kingdom, Vatican City",[47,97,98],{},[90,99,100],{},"Asia",[47,102,103],{},"Bhutan, China, Hong Kong, Georgia, India, Japan, Kazakhstan, Macao, Malaysia, Nepal, Singapore, South Korea, Taiwan, Turkmenistan",[47,105,106],{},[90,107,108],{},"Middle East and North Africa",[47,110,111],{},"Israel, Kuwait, Saudi Arabia, Tunisia",[47,113,114],{},[90,115,116],{},"Africa",[47,118,119],{},"Madagascar, Niger, Sao Tome, South Africa, Swaziland, Togo, Zambia",[47,121,122],{},[90,123,124],{},"North America",[47,126,127],{},"Canada, Saint Pierre and Miquelon, United States of America",[47,129,130],{},[90,131,132],{},"Latin America",[47,134,135],{},"Bermuda, Brazil, Chile, Curacao, Grenada, Honduras, Peru, Saint Maarten, St. Lucia, St. Vincent and Grenadines, Suriname, Turks and Caicos, Uruguay",[47,137,138],{},[90,139,140],{},"Pacific",[47,142,143],{},"Australia, Cook Islands, New Zealand, Papua New Guinea, Solomon Islands, Timor Leste, Tuvalu",[47,145,146],{},"Please note that the fact that a country is mentioned on this list does not guarantee account opening. This is only one of the criteria that are assessed when evaluating eligibility for account opening. Please also note that this list is only indicative, and we reserve the right to update it without notice at any time.",{"title":51,"searchDepth":52,"depth":52,"links":148},[],{},"\u002Ffaq\u002Fgeneral\u002Fwhich-countries-does-nexpay-work-with",{"title":81,"description":86},"10.faq\u002F1.general\u002F3.Which-countries-does-Nexpay-work-with","X0GUjqC-hztQJQ05al5Zv7AVdRlq7y24gOhu6Ytqh70",{"id":155,"title":156,"body":157,"description":161,"extension":54,"meta":218,"navigation":56,"order":22,"path":219,"seo":220,"stem":221,"__hash__":222},"faqs\u002F10.faq\u002F1.general\u002F4.What-industries-does-Nexpay-work-with.md","What industries does Nexpay work with?",{"type":44,"value":158,"toc":216},[159,162,165,204,207,210,213],[47,160,161],{},"Nexpay is ready to review account opening applications from companies engaged in any type of business.",[47,163,164],{},"However, the use of Nexpay’s services is not permitted in connection with payments involving any of the following activities, products, or services:",[166,167,168,172,175,178,181,192,195,198,201],"ul",{},[169,170,171],"li",{},"shell companies or financial institutions that are not properly licensed or authorised, including unlicensed currency exchange businesses and money-changing services;",[169,173,174],{},"products, services, or activities that facilitate or support unlawful conduct, including prohibited substances and their ingredients, as well as narcotic or controlled substances;",[169,176,177],{},"bearer shares or instruments;",[169,179,180],{},"counterfeit, falsified, or forged products or documents, including fraudulent identification documents;",[169,182,183,184],{},"gifts, charitable organisations, or non-profit entities, other than:",[166,185,186,189],{},[169,187,188],{},"internationally recognised and reputable charitable organisations; or",[169,190,191],{},"charities duly registered within the European Economic Area (EEA);",[169,193,194],{},"escort-related services and adult content involving, among other things, bestiality, child sexual abuse material, necrophilia, coercion, or other prohibited content;",[169,196,197],{},"unlawful products, services, or activities, including unauthorised gambling operations such as illegal online casinos, sports wagering, betting activities, reverse auctions, and lotteries;",[169,199,200],{},"the unlawful sale, transfer, or dealing of protected works of art, historical objects, or cultural heritage items;",[169,202,203],{},"the trading, sale, or distribution of wild animals or products derived from wildlife.",[47,205,206],{},"Nexpay may revise or broaden this list of prohibited activities, products, and services from time to time. Where such changes are made, we will provide the with appropriate notice.",[47,208,209],{},"If your business subsequently falls within a newly prohibited category, you must promptly stop processing payments connected with the relevant goods or services.",[47,211,212],{},"Failure to discontinue the relevant payment activity following such a restriction may result in the termination of our business relationship.",[47,214,215],{},"If you are uncertain whether a particular product, service, or business activity is covered by any of the prohibited categories above, please contact us for clarification before offering the relevant goods or services or accepting payments for them.",{"title":51,"searchDepth":52,"depth":52,"links":217},[],{},"\u002Ffaq\u002Fgeneral\u002Fwhat-industries-does-nexpay-work-with",{"title":156,"description":161},"10.faq\u002F1.general\u002F4.What-industries-does-Nexpay-work-with","4ssmj1PAMInH5Il-bG0Hy8333sRorQkVy6XOZpXZu1I",{"id":224,"title":225,"body":226,"description":230,"extension":54,"meta":233,"navigation":56,"order":22,"path":234,"seo":235,"stem":236,"__hash__":237},"faqs\u002F10.faq\u002F1.general\u002F5.Does-Nexpay-issue-virtual-or-dedicated-IBANs.md","Does Nexpay issue virtual or dedicated IBANs?",{"type":44,"value":227,"toc":231},[228],[47,229,230],{},"Nexpay issues dedicated IBANs, a unique International Bank Account Number assigned to a specific individual or entity.",{"title":51,"searchDepth":52,"depth":52,"links":232},[],{},"\u002Ffaq\u002Fgeneral\u002Fdoes-nexpay-issue-virtual-or-dedicated-ibans",{"title":225,"description":230},"10.faq\u002F1.general\u002F5.Does-Nexpay-issue-virtual-or-dedicated-IBANs","XEN3mjxybiveZZe_e9IfQsOz3m8rGZ8Tpu0uX8PfXVk",{"id":239,"title":240,"body":241,"description":245,"extension":54,"meta":268,"navigation":56,"order":22,"path":269,"seo":270,"stem":271,"__hash__":272},"faqs\u002F10.faq\u002F1.general\u002F6.What-payment-flows-does-Nexpay-support.md","What payment flows does Nexpay support?",{"type":44,"value":242,"toc":266},[243,246],[47,244,245],{},"Account at Nexpay can be used for all kinds of payment flows:",[166,247,248,254,260],{},[169,249,250,253],{},[90,251,252],{},"B2B"," - A crypto exchange uses its Nexpay account to pay suppliers, e.g. cloud hosting, liquidity providers, etc.",[169,255,256,259],{},[90,257,258],{},"B2C"," - A gaming platform uses Nexpay to process players' withdrawals to their personal bank accounts",[169,261,262,265],{},[90,263,264],{},"C2B"," - A merchant platform uses Nexpay to collect customer payments for services",{"title":51,"searchDepth":52,"depth":52,"links":267},[],{},"\u002Ffaq\u002Fgeneral\u002Fwhat-payment-flows-does-nexpay-support",{"title":240,"description":245},"10.faq\u002F1.general\u002F6.What-payment-flows-does-Nexpay-support","HT7rKknmKFdmbrwhl8YvxOl2RNEYsO_91x0qVvMC9zQ",{"id":274,"title":275,"body":276,"description":280,"extension":54,"meta":301,"navigation":56,"order":22,"path":302,"seo":303,"stem":304,"__hash__":305},"faqs\u002F10.faq\u002F2.registration\u002F1.What-onboarding-procedure-consist-of.md","What onboarding procedure consist of?",{"type":44,"value":277,"toc":299},[278,281],[47,279,280],{},"The account opening (onboarding) procedure at Nexpay consists of several steps:",[282,283,284,287,290,293,296],"ol",{},[169,285,286],{},"First, you need to register using your email address and verify it.",[169,288,289],{},"Second, you need to fill in the 7-step onboarding questionnaire that contains questions about a company, its owners, and the intended use of the account.",[169,291,292],{},"Third, the authorized representative of the company must do a remote video identification.",[169,294,295],{},"Fourth, you need to select the preferred pricing plan.",[169,297,298],{},"Finally, our onboarding team will reach you asking to provide clarifications and\u002For additional documents required by law.",{"title":51,"searchDepth":52,"depth":52,"links":300},[],{},"\u002Ffaq\u002Fregistration\u002Fwhat-onboarding-procedure-consist-of",{"title":275,"description":280},"10.faq\u002F2.registration\u002F1.What-onboarding-procedure-consist-of","PwyWdtcGANWK78EBP4d7wYdr3c47PziX9m3hRscvOEM",{"id":307,"title":308,"body":309,"description":313,"extension":54,"meta":316,"navigation":56,"order":22,"path":317,"seo":318,"stem":319,"__hash__":320},"faqs\u002F10.faq\u002F2.registration\u002F2.How-long-does-onboarding-take.md","How long does onboarding take?",{"type":44,"value":310,"toc":314},[311],[47,312,313],{},"The length of the onboarding procedure can take from two weeks to two months depending on your company structure, nature of business, and availability of all necessary information.",{"title":51,"searchDepth":52,"depth":52,"links":315},[],{},"\u002Ffaq\u002Fregistration\u002Fhow-long-does-onboarding-take",{"title":308,"description":313},"10.faq\u002F2.registration\u002F2.How-long-does-onboarding-take","12ObxoCYmbA0KjDg69uYS9OAZ-Yt91BKhzqVdd200Qk",{"id":322,"title":323,"body":324,"description":328,"extension":54,"meta":334,"navigation":56,"order":22,"path":335,"seo":336,"stem":337,"__hash__":338},"faqs\u002F10.faq\u002F3.accounts\u002F1.How-many-IBANs-a-client-is-allowed-to-have.md","How many IBANs a client is allowed to have?",{"type":44,"value":325,"toc":332},[326,329],[47,327,328],{},"You can issue up to 10 dedicated IBANs through the client cabinet or API.",[47,330,331],{},"If you need more, please send a corresponding request to your account manager.",{"title":51,"searchDepth":52,"depth":52,"links":333},[],{},"\u002Ffaq\u002Faccounts\u002Fhow-many-ibans-a-client-is-allowed-to-have",{"title":323,"description":328},"10.faq\u002F3.accounts\u002F1.How-many-IBANs-a-client-is-allowed-to-have","09xtAe9Vn8wvuPHN1X9388qwQ51YotlBworyS5-qOCs",{"id":340,"title":341,"body":342,"description":346,"extension":54,"meta":349,"navigation":56,"order":22,"path":350,"seo":351,"stem":352,"__hash__":353},"faqs\u002F10.faq\u002F3.accounts\u002F2.Does-Nexpay-have-a-multicurrency-account.md","Does Nexpay have a multicurrency account?",{"type":44,"value":343,"toc":347},[344],[47,345,346],{},"No, all funds at Nexpay get converted and kept only in Euros.",{"title":51,"searchDepth":52,"depth":52,"links":348},[],{},"\u002Ffaq\u002Faccounts\u002Fdoes-nexpay-have-a-multicurrency-account",{"title":341,"description":346},"10.faq\u002F3.accounts\u002F2.Does-Nexpay-have-a-multicurrency-account","YbXbaycQsk6u7l34YbVBBIvq7NOvDAcdqSjGMbE5UFg",{"id":355,"title":356,"body":357,"description":361,"extension":54,"meta":378,"navigation":56,"order":22,"path":379,"seo":380,"stem":381,"__hash__":382},"faqs\u002F10.faq\u002F3.accounts\u002F3.What-types-of-accounts-does-Nexpay-support.md","What types of accounts does Nexpay support?",{"type":44,"value":358,"toc":376},[359,362],[47,360,361],{},"At Nexpay, clients can open two types of accounts:",[166,363,364,370],{},[169,365,366,369],{},[90,367,368],{},"Operational accounts"," – used for managing the company’s own business expenses, such as paying suppliers, employees, or service providers.",[169,371,372,375],{},[90,373,374],{},"Client fund accounts"," – designed for holding and managing customer funds separately from the company’s operational money, ensuring regulatory compliance and transparency.",{"title":51,"searchDepth":52,"depth":52,"links":377},[],{},"\u002Ffaq\u002Faccounts\u002Fwhat-types-of-accounts-does-nexpay-support",{"title":356,"description":361},"10.faq\u002F3.accounts\u002F3.What-types-of-accounts-does-Nexpay-support","JvG9WNBh8ef08taoCd03qoZUHfMmIZGw9J4qq0l7XeM",{"id":384,"title":385,"body":386,"description":390,"extension":54,"meta":404,"navigation":56,"order":22,"path":405,"seo":406,"stem":407,"__hash__":408},"faqs\u002F10.faq\u002F3.accounts\u002F4.Does-Nexpay-have-any-commission-management-features.md","Does Nexpay have any commission management features?",{"type":44,"value":387,"toc":402},[388,391,399],[47,389,390],{},"Yes. Nexpay provides flexible commission management:",[166,392,393,396],{},[169,394,395],{},"In account settings, clients can whitelist specific accounts from which commissions may be charged.",[169,397,398],{},"When making a payment (via both the web app and API), clients can choose the account used for commission charges.",[47,400,401],{},"This means the payment account and the commission debit account can be different, giving businesses more control over how fees are managed.",{"title":51,"searchDepth":52,"depth":52,"links":403},[],{},"\u002Ffaq\u002Faccounts\u002Fdoes-nexpay-have-any-commission-management-features",{"title":385,"description":390},"10.faq\u002F3.accounts\u002F4.Does-Nexpay-have-any-commission-management-features","p6jNnf-076wK3f5hvTBbouW__JfnjlqAiAcrnScRh7k",{"id":410,"title":411,"body":412,"description":416,"extension":54,"meta":422,"navigation":56,"order":22,"path":423,"seo":424,"stem":425,"__hash__":426},"faqs\u002F10.faq\u002F4.payments\u002F1.What-payment-methods-are-available-at-Nexpay.md","What payment methods are available at Nexpay?",{"type":44,"value":413,"toc":420},[414,417],[47,415,416],{},"At Nexpay, you can make bank transfers to\u002Ffrom third parties using SEPA and SWIFT channels.",[47,418,419],{},"In addition to that, you can make bulk payments (up to 50 transactions per batch file).",{"title":51,"searchDepth":52,"depth":52,"links":421},[],{},"\u002Ffaq\u002Fpayments\u002Fwhat-payment-methods-are-available-at-nexpay",{"title":411,"description":416},"10.faq\u002F4.payments\u002F1.What-payment-methods-are-available-at-Nexpay","s07gnqOe43_aTC-XQvj6Zm686JCL1TyZOxdV2i-9BME",{"id":428,"title":429,"body":430,"description":434,"extension":54,"meta":463,"navigation":56,"order":22,"path":464,"seo":465,"stem":466,"__hash__":467},"faqs\u002F10.faq\u002F4.payments\u002F10.What-are-recurring-payments.md","What are recurring payments?",{"type":44,"value":431,"toc":461},[432,435,438,458],[47,433,434],{},"Recurring payments are automated transfers set up to repeat at regular intervals (daily, weekly, monthly, etc.). This feature helps businesses handle routine expenses without manual input each time.",[47,436,437],{},"Common examples include:",[166,439,440,446,452],{},[169,441,442,445],{},[90,443,444],{},"Payroll"," - paying staff salaries on a monthly basis.",[169,447,448,451],{},[90,449,450],{},"Subscriptions"," - covering software or service fees.",[169,453,454,457],{},[90,455,456],{},"Rent or utilities"," - ensuring bills are always paid on time.",[47,459,460],{},"The recurrence can be easily configured in the list of client beneficiaries.",{"title":51,"searchDepth":52,"depth":52,"links":462},[],{},"\u002Ffaq\u002Fpayments\u002Fwhat-are-recurring-payments",{"title":429,"description":434},"10.faq\u002F4.payments\u002F10.What-are-recurring-payments","_u2xfr-gVDsxzXOgjddXUY9446xZz18rzefEcrDCOKo",{"id":469,"title":470,"body":471,"description":475,"extension":54,"meta":481,"navigation":56,"order":22,"path":482,"seo":483,"stem":484,"__hash__":485},"faqs\u002F10.faq\u002F4.payments\u002F11.What-are-batch-payments.md","What are batch payments?",{"type":44,"value":472,"toc":479},[473,476],[47,474,475],{},"Batch payments allow clients to process multiple transfers at once instead of initiating each payment separately. This is especially useful for companies handling payroll, supplier settlements, or mass payouts to customers.",[47,477,478],{},"Nexpay supports batch payments by enabling clients to upload a CSV file with up to 50 payments in a single submission—saving time, reducing manual work, and minimizing errors.",{"title":51,"searchDepth":52,"depth":52,"links":480},[],{},"\u002Ffaq\u002Fpayments\u002Fwhat-are-batch-payments",{"title":470,"description":475},"10.faq\u002F4.payments\u002F11.What-are-batch-payments","LUI_lVlvO8TbDrtXLVG2xi8D1YjF2JS5--iYqp1Re6Y",{"id":487,"title":488,"body":489,"description":493,"extension":54,"meta":570,"navigation":56,"order":22,"path":571,"seo":572,"stem":573,"__hash__":574},"faqs\u002F10.faq\u002F4.payments\u002F2.What-currencies-Nexpay-processes.md","What currencies Nexpay processes?",{"type":44,"value":490,"toc":568},[491,494],[47,492,493],{},"Nexpay supports payment processing in the following currencies:",[166,495,496,499,502,505,508,511,514,517,520,523,526,529,532,535,538,541,544,547,550,553,556,559,562,565],{},[169,497,498],{},"AED",[169,500,501],{},"ARS",[169,503,504],{},"AUD",[169,506,507],{},"BHD",[169,509,510],{},"CAD",[169,512,513],{},"CHF",[169,515,516],{},"CZK",[169,518,519],{},"DKK",[169,521,522],{},"EUR",[169,524,525],{},"GBP",[169,527,528],{},"HKD",[169,530,531],{},"HUF",[169,533,534],{},"ILS",[169,536,537],{},"JPY",[169,539,540],{},"KWD",[169,542,543],{},"MXN",[169,545,546],{},"NZD",[169,548,549],{},"PLN",[169,551,552],{},"RON",[169,554,555],{},"SEK",[169,557,558],{},"SGD",[169,560,561],{},"TRY",[169,563,564],{},"USD",[169,566,567],{},"ZAR",{"title":51,"searchDepth":52,"depth":52,"links":569},[],{},"\u002Ffaq\u002Fpayments\u002Fwhat-currencies-nexpay-processes",{"title":488,"description":493},"10.faq\u002F4.payments\u002F2.What-currencies-Nexpay-processes","Oue8fzLcyUUS1z85BqlEkC7zsWwYH9hFNXCYzXkEbyI",{"id":576,"title":577,"body":578,"description":582,"extension":54,"meta":594,"navigation":56,"order":22,"path":595,"seo":596,"stem":597,"__hash__":598},"faqs\u002F10.faq\u002F4.payments\u002F3.How-to-make-a-SEPA-Instant-payment-and-what-are-the-rules.md","How to make a SEPA Instant payment, and what are the rules?",{"type":44,"value":579,"toc":592},[580,583,586,589],[47,581,582],{},"SEPA Instant (also known as SCT Inst) is a credit transfer scheme that enables euro payments to be sent and received nearly in real time, 24\u002F7\u002F365.",[47,584,585],{},"The payment must be in euros and both the sender’s and recipient’s banks must participate in the SEPA Instant scheme (i.e. be “reachable” for SCT Inst).",[47,587,588],{},"The transaction should be executed within 10 seconds: the recipient’s bank must respond (accept or reject) within that target window, and - if accepted - make the funds available immediately.",[47,590,591],{},"Even though the scheme is designed for speed, all SEPA Instant payments are still subject to compliance, anti-money laundering, fraud and, transaction monitoring checks. That means in some cases a transaction may be delayed, flagged for review, or rejected entirely (e.g. if suspicious patterns are detected, missing information, or risk thresholds exceeded).",{"title":51,"searchDepth":52,"depth":52,"links":593},[],{},"\u002Ffaq\u002Fpayments\u002Fhow-to-make-a-sepa-instant-payment-and-what-are-the-rules",{"title":577,"description":582},"10.faq\u002F4.payments\u002F3.How-to-make-a-SEPA-Instant-payment-and-what-are-the-rules","OHd3MbQG6isHo1hqOqX6EWbGybkRQM2PKMCGX3AxcOc",{"id":600,"title":601,"body":602,"description":606,"extension":54,"meta":612,"navigation":56,"order":22,"path":613,"seo":614,"stem":615,"__hash__":616},"faqs\u002F10.faq\u002F4.payments\u002F4.What-is-the-SEPA-payment-execution-time.md","What is the SEPA payment execution time?",{"type":44,"value":603,"toc":610},[604,607],[47,605,606],{},"SEPA payments typically have a standard execution time of one business day for credit transfers within the SEPA zone.",[47,608,609],{},"However, some banks may offer same-day or next-day processing for SEPA payments, depending on their internal processes and the specific terms of the sender's and receiver's accounts.",{"title":51,"searchDepth":52,"depth":52,"links":611},[],{},"\u002Ffaq\u002Fpayments\u002Fwhat-is-the-sepa-payment-execution-time",{"title":601,"description":606},"10.faq\u002F4.payments\u002F4.What-is-the-SEPA-payment-execution-time","A8vqqRH7fZY9fwdsGxLa9SCuHT-COFa7IO7lHk4J6Pk",{"id":618,"title":619,"body":620,"description":624,"extension":54,"meta":630,"navigation":56,"order":22,"path":631,"seo":632,"stem":633,"__hash__":634},"faqs\u002F10.faq\u002F4.payments\u002F5.What-is-the-SWIFT-payment-execution-time.md","What is the SWIFT payment execution time?",{"type":44,"value":621,"toc":628},[622,625],[47,623,624],{},"SWIFT payments can vary in execution time depending on several factors, including the sender's and receiver's banks, the currency involved, and any intermediary banks involved in the transaction.",[47,626,627],{},"For international SWIFT payments, the typical execution time ranges from one to five business days, but it can sometimes take longer, especially if there are delays due to time zone differences, public holidays, or additional security checks.",{"title":51,"searchDepth":52,"depth":52,"links":629},[],{},"\u002Ffaq\u002Fpayments\u002Fwhat-is-the-swift-payment-execution-time",{"title":619,"description":624},"10.faq\u002F4.payments\u002F5.What-is-the-SWIFT-payment-execution-time","y14dFq8XAbi2o__fsibt_Lh1E_Bf1PVyLwhAptbnIV0",{"id":636,"title":637,"body":638,"description":642,"extension":54,"meta":648,"navigation":56,"order":22,"path":649,"seo":650,"stem":651,"__hash__":652},"faqs\u002F10.faq\u002F4.payments\u002F6.What-fee-type-is-used-for-SWIFT-payments.md","What fee type is used for SWIFT payments?",{"type":44,"value":639,"toc":646},[640,643],[47,641,642],{},"Nexpay uses SHA fee type. In a SHA payment, the sender (originator) pays the fees charged by their bank, while the recipient (beneficiary) pays the fees charged by their bank. Any intermediary banks involved in the transaction split their fees between the sender and the recipient.",[47,644,645],{},"This fee-sharing arrangement ensures that both the sender and the recipient bear some of the costs associated with the transaction, making it a fairer way to distribute fees compared to other fee types like \"OUR\" (where the sender pays all fees) or \"BEN\" (where the recipient pays all fees).",{"title":51,"searchDepth":52,"depth":52,"links":647},[],{},"\u002Ffaq\u002Fpayments\u002Fwhat-fee-type-is-used-for-swift-payments",{"title":637,"description":642},"10.faq\u002F4.payments\u002F6.What-fee-type-is-used-for-SWIFT-payments","bXfsh_n8TR2_c8GaMww3xMkDB1njMi0dfuUtOQqR5VM",{"id":654,"title":655,"body":656,"description":660,"extension":54,"meta":663,"navigation":56,"order":22,"path":664,"seo":665,"stem":666,"__hash__":667},"faqs\u002F10.faq\u002F4.payments\u002F7.Where-to-find-payment-details-to-make-a-bank-deposit.md","Where to find payment details to make a bank deposit?",{"type":44,"value":657,"toc":661},[658],[47,659,660],{},"You can find the payment details for each of your dedicated IBANs in your client cabinet, under \"Accounts\" page by clicking on \"Details\" on the card with an IBAN.",{"title":51,"searchDepth":52,"depth":52,"links":662},[],{},"\u002Ffaq\u002Fpayments\u002Fwhere-to-find-payment-details-to-make-a-bank-deposit",{"title":655,"description":660},"10.faq\u002F4.payments\u002F7.Where-to-find-payment-details-to-make-a-bank-deposit","PlO6EGqCkOncYJZcLPtj8dKwONKL5C16feJ03_3Kvdk",{"id":669,"title":670,"body":671,"description":675,"extension":54,"meta":678,"navigation":56,"order":22,"path":679,"seo":680,"stem":681,"__hash__":682},"faqs\u002F10.faq\u002F4.payments\u002F8.How-can-I-get-a-copy-of-the-SWIFT-message.md","How can I get a copy of the SWIFT message?",{"type":44,"value":672,"toc":676},[673],[47,674,675],{},"Please send a corresponding request to your account manager.",{"title":51,"searchDepth":52,"depth":52,"links":677},[],{},"\u002Ffaq\u002Fpayments\u002Fhow-can-i-get-a-copy-of-the-swift-message",{"title":670,"description":675},"10.faq\u002F4.payments\u002F8.How-can-I-get-a-copy-of-the-SWIFT-message","KQxl396Bccdah57-IHOecPGkklygshym8iAIRAoISzc",{"id":684,"title":685,"body":686,"description":690,"extension":54,"meta":715,"navigation":56,"order":22,"path":716,"seo":717,"stem":718,"__hash__":719},"faqs\u002F10.faq\u002F4.payments\u002F9.What-are-scheduled-payments.md","What are scheduled payments?",{"type":44,"value":687,"toc":713},[688,691,694],[47,689,690],{},"Scheduled payments allow clients to set a specific date and time for a transfer to be executed. This is especially convenient for planning recurring or time-sensitive payments—for example, when a member of the finance team is on vacation.",[47,692,693],{},"Typical use cases include:",[166,695,696,701,707],{},[169,697,698,700],{},[90,699,444],{}," - ensuring employees receive salaries on the same day each month.",[169,702,703,706],{},[90,704,705],{},"Supplier invoices"," - scheduling payments to align with agreed due dates.",[169,708,709,712],{},[90,710,711],{},"Recurring expenses"," - such as rent, utilities, or service subscriptions.",{"title":51,"searchDepth":52,"depth":52,"links":714},[],{},"\u002Ffaq\u002Fpayments\u002Fwhat-are-scheduled-payments",{"title":685,"description":690},"10.faq\u002F4.payments\u002F9.What-are-scheduled-payments","BwMF0GKylfqU3VVDWa7dmc2FLJYvk-60DolnuPf3iO4",{"id":721,"title":722,"body":723,"description":51,"extension":54,"meta":768,"navigation":56,"order":22,"path":769,"seo":770,"stem":771,"__hash__":772},"faqs\u002F10.faq\u002F5.security\u002F1.What-basic-security-rules-should-I-follow.md","What basic security rules should I follow?",{"type":44,"value":724,"toc":766},[725],[166,726,727,730,733,736,739,742,745,748,751,754,757,760,763],{},[169,728,729],{},"Nexpay will never ask you for your passwords or other sensitive information, and will always contact you via official official communication channels.",[169,731,732],{},"When logging in to Nexpay - type the website URL yourself or have it saved as a bookmark in the browser. Avoid clicking links that lead straight to the login page from Google and other search engines.",[169,734,735],{},"Always check the website URL you are logging in to make sure that it is not fabricated.",[169,737,738],{},"Always review account statements carefully. Regular account review helps to quickly detect and stop fraudulent activity. Always contact Nexpay about suspicious activity.",[169,740,741],{},"Always use strong passwords, not less than 14 characters, containing upper and lower case letters, numbers, and special characters.",[169,743,744],{},"Protect your online passwords, and use password managers. Do not write them down anywhere or share them with anyone.",[169,746,747],{},"Do not use free public WiFi when using Nexpay services - there is an increased risk of your data being leaked or stolen.",[169,749,750],{},"Log off after every online session. Never leave a session open.",[169,752,753],{},"Ensure your computer operating system, software, browser version, and plug-ins are up to date.",[169,755,756],{},"Be aware of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.",[169,758,759],{},"Avoid storing your banking password or other sensitive information on your smartphone or in an app where it could be discovered if your phone is stolen.",[169,761,762],{},"Keep your mobile operating system current and do not alter or \"jailbreak\" your mobile device.",[169,764,765],{},"Treat QR codes with the same suspicion as you would any URL or link you find in an email.",{"title":51,"searchDepth":52,"depth":52,"links":767},[],{},"\u002Ffaq\u002Fsecurity\u002Fwhat-basic-security-rules-should-i-follow",{"title":722,"description":51},"10.faq\u002F5.security\u002F1.What-basic-security-rules-should-I-follow","G06FMRjibszh6kIn6mV4MzmVI9viuKRKxlvuiaobZB4",{"id":774,"title":775,"body":776,"description":780,"extension":54,"meta":783,"navigation":56,"order":22,"path":784,"seo":785,"stem":786,"__hash__":787},"faqs\u002F10.faq\u002F5.security\u002F2.Does-Nexpay-use-2FA.md","Does Nexpay use 2FA?",{"type":44,"value":777,"toc":781},[778],[47,779,780],{},"Yes, per regulatory requirements Nexpay uses a 2FA mobile application called Salt Edge which you would be required to install during the onboarding procedure.",{"title":51,"searchDepth":52,"depth":52,"links":782},[],{},"\u002Ffaq\u002Fsecurity\u002Fdoes-nexpay-use-2fa",{"title":775,"description":780},"10.faq\u002F5.security\u002F2.Does-Nexpay-use-2FA","Z-IvP1PRoa48pgUDzrW82RI_OJKky_JYAdR45ELyQFQ",{"id":789,"title":790,"body":791,"description":795,"extension":54,"meta":827,"navigation":56,"order":22,"path":828,"seo":829,"stem":830,"__hash__":831},"faqs\u002F10.faq\u002F5.security\u002F3.Does-Nexpay-do-verification-of-payee.md","Does Nexpay do verification of payee?",{"type":44,"value":792,"toc":825},[793,796,799],[47,794,795],{},"Yes, Nexpay has implemented Verification of Payee (VoP) in accordance with EU Regulation (EU) 2024\u002F886, which amends the Single Euro Payments Area (SEPA) framework to strengthen fraud prevention and payment accuracy. This regulation introduces the obligation for payment service providers to verify that the beneficiary’s name corresponds to the account holder’s name before a payment is made. The regulation entered into force on October 9, 2025.",[47,797,798],{},"When performing a payment, clients may receive one of four possible responses:",[166,800,801,807,813,819],{},[169,802,803,806],{},[90,804,805],{},"Match"," – the name fully matches the account holder’s name.",[169,808,809,812],{},[90,810,811],{},"Close match"," – the name is similar; the system will display a suggested correct name that can be used to improve the match.",[169,814,815,818],{},[90,816,817],{},"No match"," – the name does not correspond to the account holder’s name; the client may still proceed at their own risk.",[169,820,821,824],{},[90,822,823],{},"No connection"," – the account could not be verified (for example, if the beneficiary’s institution does not support VoP); the client may still proceed at their own risk.\nThis verification helps clients ensure accuracy and minimize the risk of sending payments to the wrong recipient.",{"title":51,"searchDepth":52,"depth":52,"links":826},[],{},"\u002Ffaq\u002Fsecurity\u002Fdoes-nexpay-do-verification-of-payee",{"title":790,"description":795},"10.faq\u002F5.security\u002F3.Does-Nexpay-do-verification-of-payee","I6JpSCzVd8TlsB0BzeAui-i5Y8afuMPp-AnFR9ohR6A",{"id":833,"title":834,"body":835,"description":839,"extension":54,"meta":868,"navigation":56,"order":22,"path":869,"seo":870,"stem":871,"__hash__":872},"faqs\u002F10.faq\u002F6.other\u002F1.What-is-Multilogin-and-how-to-use-it.md","What is Multilogin and how to use it?",{"type":44,"value":836,"toc":866},[837,840,843,863],[47,838,839],{},"Multilogin allows clients to create multiple user accounts under a single Nexpay account, enabling delegation of responsibilities and faster processing of transactions.",[47,841,842],{},"Clients can create users in account settings - even during onboarding - to assign tasks efficiently. For each user, the client must:",[166,844,845,848,851,854,857,860],{},[169,846,847],{},"Select roles: Banking, OTC Desk, or Communication",[169,849,850],{},"Assign a permission type: Read-only or Full Access",[169,852,853],{},"Read-only users can view account information without taking any actions—no additional steps are required",[169,855,856],{},"Full Access users can perform actions on behalf of the company, but additional verification is needed:",[169,858,859],{},"The client must provide proof that the user is authorized to act on the company’s behalf (typically via a Power of Attorney)",[169,861,862],{},"The user himself must complete remote video identification to confirm their identity",[47,864,865],{},"This setup ensures security, accountability, and efficient workflow management across the company.",{"title":51,"searchDepth":52,"depth":52,"links":867},[],{},"\u002Ffaq\u002Fother\u002Fwhat-is-multilogin-and-how-to-use-it",{"title":834,"description":839},"10.faq\u002F6.other\u002F1.What-is-Multilogin-and-how-to-use-it","A9gUe23xWiFSqb5O0kZzWe1aXeX57-u6xZ4rXMmJIRc",{"id":874,"title":875,"body":876,"description":880,"extension":54,"meta":903,"navigation":56,"order":22,"path":904,"seo":905,"stem":906,"__hash__":907},"faqs\u002F10.faq\u002F6.other\u002F2.What-is-Multisign-and-how-to-use-it.md","What is Multisign and how to use it?",{"type":44,"value":877,"toc":901},[878,881,884,887,895,898],[47,879,880],{},"Multisign (multi-signature) is a security feature that requires multiple authorized users to approve a payment before it is executed. It is commonly used to increase control over company funds, reduce the risk of fraud, and ensure that critical transactions are reviewed by more than one person.",[47,882,883],{},"Multisig can be configured under the account settings. Only users with approved Full Access are eligible to participate in multi-signature approval.",[47,885,886],{},"To set up multisig, the client must:",[166,888,889,892],{},[169,890,891],{},"Select which users are entitled to sign payments.",[169,893,894],{},"Specify how many signatures are required for a payment to be approved.",[47,896,897],{},"For example: A payment may require two signatures from any of the four users who have permission to approve it.",[47,899,900],{},"This setup ensures added security and accountability for all outgoing payments.",{"title":51,"searchDepth":52,"depth":52,"links":902},[],{},"\u002Ffaq\u002Fother\u002Fwhat-is-multisign-and-how-to-use-it",{"title":875,"description":880},"10.faq\u002F6.other\u002F2.What-is-Multisign-and-how-to-use-it","rxE5ZolCEnAAlW0MDkqChiMB6XJZ6LgloV_ryEtJMdE",[909,912,915,918,921,923,926,929,931,934,936,939,942,945,948,951,954,957,960,963,966,968,970,973,976,978,981,984],{"id":57,"title":42,"titles":910,"content":49,"level":911},[],1,{"id":75,"title":63,"titles":913,"content":914,"level":911},[],"Nexpay services corporate clients only. However, in exceptional cases a person can apply for individual account as well.",{"id":150,"title":81,"titles":916,"content":917,"level":911},[],"If your company is incorporated in any of the countries listed below, you are eligible to apply for an account opening: Europe Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Swedbank, Switzerland, Ukraine, United Kingdom, Vatican City Asia Bhutan, China, Hong Kong, Georgia, India, Japan, Kazakhstan, Macao, Malaysia, Nepal, Singapore, South Korea, Taiwan, Turkmenistan Middle East and North Africa Israel, Kuwait, Saudi Arabia, Tunisia Africa Madagascar, Niger, Sao Tome, South Africa, Swaziland, Togo, Zambia North America Canada, Saint Pierre and Miquelon, United States of America Latin America Bermuda, Brazil, Chile, Curacao, Grenada, Honduras, Peru, Saint Maarten, St. Lucia, St. Vincent and Grenadines, Suriname, Turks and Caicos, Uruguay Pacific Australia, Cook Islands, New Zealand, Papua New Guinea, Solomon Islands, Timor Leste, Tuvalu Please note that the fact that a country is mentioned on this list does not guarantee account opening. This is only one of the criteria that are assessed when evaluating eligibility for account opening. Please also note that this list is only indicative, and we reserve the right to update it without notice at any time.",{"id":219,"title":156,"titles":919,"content":920,"level":911},[],"Nexpay is ready to review account opening applications from companies engaged in any type of business. However, the use of Nexpay’s services is not permitted in connection with payments involving any of the following activities, products, or services: shell companies or financial institutions that are not properly licensed or authorised, including unlicensed currency exchange businesses and money-changing services;products, services, or activities that facilitate or support unlawful conduct, including prohibited substances and their ingredients, as well as narcotic or controlled substances;bearer shares or instruments;counterfeit, falsified, or forged products or documents, including fraudulent identification documents;gifts, charitable organisations, or non-profit entities, other than:internationally recognised and reputable charitable organisations; orcharities duly registered within the European Economic Area (EEA);escort-related services and adult content involving, among other things, bestiality, child sexual abuse material, necrophilia, coercion, or other prohibited content;unlawful products, services, or activities, including unauthorised gambling operations such as illegal online casinos, sports wagering, betting activities, reverse auctions, and lotteries;the unlawful sale, transfer, or dealing of protected works of art, historical objects, or cultural heritage items;the trading, sale, or distribution of wild animals or products derived from wildlife. Nexpay may revise or broaden this list of prohibited activities, products, and services from time to time. Where such changes are made, we will provide the with appropriate notice. If your business subsequently falls within a newly prohibited category, you must promptly stop processing payments connected with the relevant goods or services. Failure to discontinue the relevant payment activity following such a restriction may result in the termination of our business relationship. If you are uncertain whether a particular product, service, or business activity is covered by any of the prohibited categories above, please contact us for clarification before offering the relevant goods or services or accepting payments for them.",{"id":234,"title":225,"titles":922,"content":230,"level":911},[],{"id":269,"title":240,"titles":924,"content":925,"level":911},[],"Account at Nexpay can be used for all kinds of payment flows: B2B - A crypto exchange uses its Nexpay account to pay suppliers, e.g. cloud hosting, liquidity providers, etc.B2C - A gaming platform uses Nexpay to process players' withdrawals to their personal bank accountsC2B - A merchant platform uses Nexpay to collect customer payments for services",{"id":302,"title":275,"titles":927,"content":928,"level":911},[],"The account opening (onboarding) procedure at Nexpay consists of several steps: First, you need to register using your email address and verify it.Second, you need to fill in the 7-step onboarding questionnaire that contains questions about a company, its owners, and the intended use of the account.Third, the authorized representative of the company must do a remote video identification.Fourth, you need to select the preferred pricing plan.Finally, our onboarding team will reach you asking to provide clarifications and\u002For additional documents required by law.",{"id":317,"title":308,"titles":930,"content":313,"level":911},[],{"id":335,"title":323,"titles":932,"content":933,"level":911},[],"You can issue up to 10 dedicated IBANs through the client cabinet or API. If you need more, please send a corresponding request to your account manager.",{"id":350,"title":341,"titles":935,"content":346,"level":911},[],{"id":379,"title":356,"titles":937,"content":938,"level":911},[],"At Nexpay, clients can open two types of accounts: Operational accounts – used for managing the company’s own business expenses, such as paying suppliers, employees, or service providers.Client fund accounts – designed for holding and managing customer funds separately from the company’s operational money, ensuring regulatory compliance and transparency.",{"id":405,"title":385,"titles":940,"content":941,"level":911},[],"Yes. Nexpay provides flexible commission management: In account settings, clients can whitelist specific accounts from which commissions may be charged.When making a payment (via both the web app and API), clients can choose the account used for commission charges. This means the payment account and the commission debit account can be different, giving businesses more control over how fees are managed.",{"id":423,"title":411,"titles":943,"content":944,"level":911},[],"At Nexpay, you can make bank transfers to\u002Ffrom third parties using SEPA and SWIFT channels. In addition to that, you can make bulk payments (up to 50 transactions per batch file).",{"id":464,"title":429,"titles":946,"content":947,"level":911},[],"Recurring payments are automated transfers set up to repeat at regular intervals (daily, weekly, monthly, etc.). This feature helps businesses handle routine expenses without manual input each time. Common examples include: Payroll - paying staff salaries on a monthly basis.Subscriptions - covering software or service fees.Rent or utilities - ensuring bills are always paid on time. The recurrence can be easily configured in the list of client beneficiaries.",{"id":482,"title":470,"titles":949,"content":950,"level":911},[],"Batch payments allow clients to process multiple transfers at once instead of initiating each payment separately. This is especially useful for companies handling payroll, supplier settlements, or mass payouts to customers. Nexpay supports batch payments by enabling clients to upload a CSV file with up to 50 payments in a single submission—saving time, reducing manual work, and minimizing errors.",{"id":571,"title":488,"titles":952,"content":953,"level":911},[],"Nexpay supports payment processing in the following currencies: AEDARSAUDBHDCADCHFCZKDKKEURGBPHKDHUFILSJPYKWDMXNNZDPLNRONSEKSGDTRYUSDZAR",{"id":595,"title":577,"titles":955,"content":956,"level":911},[],"SEPA Instant (also known as SCT Inst) is a credit transfer scheme that enables euro payments to be sent and received nearly in real time, 24\u002F7\u002F365. The payment must be in euros and both the sender’s and recipient’s banks must participate in the SEPA Instant scheme (i.e. be “reachable” for SCT Inst). The transaction should be executed within 10 seconds: the recipient’s bank must respond (accept or reject) within that target window, and - if accepted - make the funds available immediately. Even though the scheme is designed for speed, all SEPA Instant payments are still subject to compliance, anti-money laundering, fraud and, transaction monitoring checks. That means in some cases a transaction may be delayed, flagged for review, or rejected entirely (e.g. if suspicious patterns are detected, missing information, or risk thresholds exceeded).",{"id":613,"title":601,"titles":958,"content":959,"level":911},[],"SEPA payments typically have a standard execution time of one business day for credit transfers within the SEPA zone. However, some banks may offer same-day or next-day processing for SEPA payments, depending on their internal processes and the specific terms of the sender's and receiver's accounts.",{"id":631,"title":619,"titles":961,"content":962,"level":911},[],"SWIFT payments can vary in execution time depending on several factors, including the sender's and receiver's banks, the currency involved, and any intermediary banks involved in the transaction. For international SWIFT payments, the typical execution time ranges from one to five business days, but it can sometimes take longer, especially if there are delays due to time zone differences, public holidays, or additional security checks.",{"id":649,"title":637,"titles":964,"content":965,"level":911},[],"Nexpay uses SHA fee type. In a SHA payment, the sender (originator) pays the fees charged by their bank, while the recipient (beneficiary) pays the fees charged by their bank. Any intermediary banks involved in the transaction split their fees between the sender and the recipient. This fee-sharing arrangement ensures that both the sender and the recipient bear some of the costs associated with the transaction, making it a fairer way to distribute fees compared to other fee types like \"OUR\" (where the sender pays all fees) or \"BEN\" (where the recipient pays all fees).",{"id":664,"title":655,"titles":967,"content":660,"level":911},[],{"id":679,"title":670,"titles":969,"content":675,"level":911},[],{"id":716,"title":685,"titles":971,"content":972,"level":911},[],"Scheduled payments allow clients to set a specific date and time for a transfer to be executed. This is especially convenient for planning recurring or time-sensitive payments—for example, when a member of the finance team is on vacation. Typical use cases include: Payroll - ensuring employees receive salaries on the same day each month.Supplier invoices - scheduling payments to align with agreed due dates.Recurring expenses - such as rent, utilities, or service subscriptions.",{"id":769,"title":722,"titles":974,"content":975,"level":911},[],"Nexpay will never ask you for your passwords or other sensitive information, and will always contact you via official official communication channels.When logging in to Nexpay - type the website URL yourself or have it saved as a bookmark in the browser. Avoid clicking links that lead straight to the login page from Google and other search engines.Always check the website URL you are logging in to make sure that it is not fabricated.Always review account statements carefully. Regular account review helps to quickly detect and stop fraudulent activity. Always contact Nexpay about suspicious activity.Always use strong passwords, not less than 14 characters, containing upper and lower case letters, numbers, and special characters.Protect your online passwords, and use password managers. Do not write them down anywhere or share them with anyone.Do not use free public WiFi when using Nexpay services - there is an increased risk of your data being leaked or stolen.Log off after every online session. Never leave a session open.Ensure your computer operating system, software, browser version, and plug-ins are up to date.Be aware of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.Avoid storing your banking password or other sensitive information on your smartphone or in an app where it could be discovered if your phone is stolen.Keep your mobile operating system current and do not alter or \"jailbreak\" your mobile device.Treat QR codes with the same suspicion as you would any URL or link you find in an email.",{"id":784,"title":775,"titles":977,"content":780,"level":911},[],{"id":828,"title":790,"titles":979,"content":980,"level":911},[],"Yes, Nexpay has implemented Verification of Payee (VoP) in accordance with EU Regulation (EU) 2024\u002F886, which amends the Single Euro Payments Area (SEPA) framework to strengthen fraud prevention and payment accuracy. This regulation introduces the obligation for payment service providers to verify that the beneficiary’s name corresponds to the account holder’s name before a payment is made. The regulation entered into force on October 9, 2025. When performing a payment, clients may receive one of four possible responses: Match – the name fully matches the account holder’s name.Close match – the name is similar; the system will display a suggested correct name that can be used to improve the match.No match – the name does not correspond to the account holder’s name; the client may still proceed at their own risk.No connection – the account could not be verified (for example, if the beneficiary’s institution does not support VoP); the client may still proceed at their own risk.\nThis verification helps clients ensure accuracy and minimize the risk of sending payments to the wrong recipient.",{"id":869,"title":834,"titles":982,"content":983,"level":911},[],"Multilogin allows clients to create multiple user accounts under a single Nexpay account, enabling delegation of responsibilities and faster processing of transactions. Clients can create users in account settings - even during onboarding - to assign tasks efficiently. For each user, the client must: Select roles: Banking, OTC Desk, or CommunicationAssign a permission type: Read-only or Full AccessRead-only users can view account information without taking any actions—no additional steps are requiredFull Access users can perform actions on behalf of the company, but additional verification is needed:The client must provide proof that the user is authorized to act on the company’s behalf (typically via a Power of Attorney)The user himself must complete remote video identification to confirm their identity This setup ensures security, accountability, and efficient workflow management across the company.",{"id":904,"title":875,"titles":985,"content":986,"level":911},[],"Multisign (multi-signature) is a security feature that requires multiple authorized users to approve a payment before it is executed. It is commonly used to increase control over company funds, reduce the risk of fraud, and ensure that critical transactions are reviewed by more than one person. Multisig can be configured under the account settings. Only users with approved Full Access are eligible to participate in multi-signature approval. To set up multisig, the client must: Select which users are entitled to sign payments.Specify how many signatures are required for a payment to be approved. For example: A payment may require two signatures from any of the four users who have permission to approve it. This setup ensures added security and accountability for all outgoing payments.",1791368933453]