Customer Success Specialist (Financial services)

Nexpay is one of the fastest-growing fintech companies in the Baltics providing banking services for digital businesses. Since 2017 we have opened more than 600 business accounts and our clients have transacted more than €7bn.

With offices in Riga and Vilnius, the team is rapidly growing and we are looking for Customer Success Specialists (Financial services) to join our Business Team. Working here, you will be part of a dynamic mix of people with different backgrounds, skills, experiences, and passionate minds.

As a Customer Success Specialist (financial services) you would be responsible for the customers journey within the Nexpay ecosystem, with the emphasis on connecting the dots between the client, sales team, as well as the compliance team.

Become a part of Nexpay, where every day is dynamic, transparency and ownership are valued, and we're committed to building the strongest Compliance culture. Join us and be a key player in our journey to success! 🚀

As a Customer Success Specialist (Financial services) in this role, you will:

• Help customers move through the onboarding process according to Nexpay customer service and onboarding procedures
• Take part in evaluation of prospects business during the onboarding process
• Recognize and evaluate company documents/corporate structures
• Communicate effectively with both internal and external senior managers, take ownership of the communication between the compliance team and customers
• Maintain and update the client database
• Take part in developing and maintaining customer-success strategies and best practices
• Support incoming clients queries via different live help channels.

What we’re looking for:

• 2 years of experience in communications, marketing, sales, account management, or customer success
• Passion for providing the best client experience
• Ability to work with sensitive complex clients data
• Analytical and process-oriented mindset
• High attention to detail
• Ability to work effectively across multiple departments in a deadline-driven environment
• Excellent written communication skills and ability to convey complex information in a clear, understandable way
• Excellent written and verbal communication skills in English. Other languages are seen as an advantage
• Previous experience in the Fintech sector would be an advantage.

We Offer:

• Gross salary of 1460-1750 EUR per month based on qualifications and experience + KPI bonus system
• Private health insurance
• Equity options
• Hybrid work model
• Training budget for up to 2000 Eur
• More days off: 4 additional sick-days paid by company
• Opportunity for personal & professional growth while creating a globally relevant company in the fintech market
• Free delicious snacks, coffee, tea & fruits in the office.

Only selected candidates will be contacted by our HR team.

If you would like to see more about our office life & culture – we invite you to check our LinkedIn page: www.linkedin.com/company/paynexpay/.

All our other career opportunities can be found here: www.paynexpay.recruitee.com/. If you did not find a suitable position among current job openings, please send your resume to [email protected] for future opportunities at Nexpay.

Important information: by submitting your CV and other personal data, you consent that Nexpay, UAB (304708124, Sporto g. 7A, Vilnius), would process your personal data in regards to recruitment process. You can revoke your consent by contacting [email protected].